At Leroza, we take pride in the quality and craftsmanship of our perfumes. Please review our refund and exchange policy carefully:

1. No Refunds After Purchase:
• We do not offer refunds for products after purchase.
2. Refunds or Exchanges for Manufacturer Defects:
• If a product is found to have a manufacturer defect, we will gladly refund or exchange the item.
• Defects must be reported within 7 days of purchase, accompanied by proof of purchase (receipt or order confirmation).
3. Eligibility for Refund or Exchange:
• The product must be unused and in its original packaging.
• Any claims for defects will require inspection by our team to determine eligibility.
4. How to Initiate a Request:
• Please contact our customer service team at info@leroza.com to initiate a refund or exchange request.
• Include a description of the defect and photos if applicable.
5. Non-Eligible Scenarios:
• Refunds or exchanges are not provided for reasons such as change of mind, personal preference, or improper storage/use of the product.